Your NEMT Knowledge Hub
-Insights, Tips, and Industry Updates
Explore the latest insights, updates, and practical guidance for success in the NEMT industry.
Why Most NEMT Companies Struggle with Cancellations and How to Fix It
NEMT companies lose thousands monthly to cancellations, but the problem is fixable. Discover why 15-30% of trips get cancelled and learn proven strategies that reduced one provider's cancellation rate from 28% to 12% in just six months. From automated reminders to predictive analytics, get actionable solutions that boost profits and improve patient care.
How NEMT Dispatch Software Improves On-Time Performance
Discover how NEMT dispatch software is revolutionizing non-emergency medical transportation by improving on-time performance, minimizing delays, and enhancing patient satisfaction. This article breaks down the latest innovations in GPS routing, automated scheduling, and real-time tracking that are helping providers deliver more reliable, efficient service in 2025.
Why Customer Feedback is Critical for NEMT Success
Non-Emergency Medical Transportation (NEMT) providers operate at the crucial intersection of healthcare and transportation. In this field, missing a ride can mean missing a vital dialysis session or a follow-up appointment – with serious consequences for patient health. Ensuring high-quality service is not just a nicety but a necessity. One of the most powerful tools NEMT companies have to achieve excellence is customer feedback. Listening to passengers and acting on their input is proven to elevate service quality, boost efficiency, ensure compliance, and drive patient satisfaction.
Eliminating Deadhead Miles: How to Maximize Revenue Per Trip in Your NEMT Business
Deadhead miles—empty return trips where a vehicle is not carrying a passenger—are one of the biggest inefficiencies in the Non-Emergency Medical Transportation (NEMT) industry. These empty miles drive up fuel costs, reduce overall fleet productivity, and ultimately eat into your revenue. However, with the right strategies and technology, NEMT providers can minimize deadhead miles, optimize fleet efficiency, and increase revenue per trip.
Beyond Spreadsheets: Why Modern NEMT Businesses Need Dedicated Software
Non-Emergency Medical Transportation (NEMT) providers operate in a highly regulated and dynamic environment where efficiency, compliance, and automation are critical for success. While spreadsheets may have been sufficient for managing trips and billing in the past, they now pose serious scalability, compliance, and operational challenges.
Scaling Your NEMT Business: How to Expand Your Fleet and Service Area Strategically
Expanding an NEMT business requires more than just increasing the number of vehicles or drivers. A strategic growth plan, backed by data-driven decision-making and efficient operational processes, is essential to scale profitably. Whether you are looking to enter new markets, increase your fleet size, or improve operational efficiency, a scalable NEMT software solution can facilitate seamless growth.
NEMT for Dialysis Patients: Optimizing Transportation for Regular, Life-Sustaining Treatments
For millions of Americans with kidney disease, dialysis is a life-sustaining treatment that must be performed multiple times a week. Missing an appointment can have serious health consequences, making reliable transportation an essential part of patient care. However, transportation challenges often create barriers for dialysis patients, leading to delayed or missed treatments. This is where Non-Emergency Medical Transportation (NEMT) services play a crucial role.
Data-Driven Decision Making in NEMT: Leveraging Analytics for Improved Performance
The Non-Emergency Medical Transportation (NEMT) industry is rapidly evolving, and providers who rely on data-driven decision-making are better positioned to optimize operations, improve efficiency, and increase profitability. The ability to analyze trip performance, driver efficiency, cost metrics, and patient transportation trends is essential for making informed business decisions.
Maximizing Efficiency: How to Optimize Your NEMT Fleet
Non-Emergency Medical Transportation (NEMT) services play a critical role in ensuring timely and reliable transportation for individuals who need medical care but lack access to suitable transport. However, managing an efficient NEMT fleet can be challenging, with providers facing obstacles such as rising fuel costs, vehicle downtime, driver scheduling inefficiencies, and compliance requirements.
NEMT Software Pricing: A Guide to Understanding Costs
Running a Non-Emergency Medical Transportation (NEMT) business comes with challenges, from managing trip schedules to ensuring timely billing and compliance with regulations. Many providers still rely on manual processes, leading to inefficiencies, increased costs, and missed opportunities for growth.