How Our Services Work

Discover how our comprehensive NEMT platform streamlines your operations, enhances efficiency and elevates client satisfaction. Our services are designed to support every aspect of your non-emergency medical transportation business, ensuring seamless integration and optimal performance.

Easy Onboarding and Seamless Integration

Launch your NEMT operations effortlessly with our streamlined onboarding process. Our intuitive interface ensures a quick setup, while seamless integration with your existing systems and leading broker platforms guarantees an efficient workflow from day one. Our expert team customizes the software to meet your unique operational needs, ensuring a smooth and hassle-free transition.

NEMT operations team collaborating around a laptop with an inset video call of four remote colleagues

Comprehensive Training Programs

Empower your team with our comprehensive training programs designed to maximize the effectiveness of our NEMT platform. Through detailed tutorials and interactive hands-on sessions, we ensure your staff is fully equipped to handle scheduling, dispatching, billing and more. Continuous training resources keep your team updated with the latest features and best practices, boosting overall operational efficiency and service quality.

Over-the-shoulder view of an employee attending a virtual training on a laptop with a gallery of remote participants, plus an inset image of an instructor guiding a hands-on session

Efficient Dispatching Solutions

As your Non-Emergency Medical Transportation (NEMT) business grows, managing dispatch operations can become both challenging and costly. Our expert dispatching team provides comprehensive support, handling everything from booking to dispatching. By outsourcing your dispatch needs to us, you can reduce payroll expenses, enhance operational efficiency and ensure seamless service delivery, allowing you to focus on expanding your business.

NEMT dispatch team in a bright office wearing headsets and applauding, with an inset video-call grid of four remote colleagues

Dedicated Dispatch Assistance

Boost your NEMT operations with our expert Dispatch Assistance Services. Our dedicated back-office team provides live dispatch support, seamless virtual dispatching, member care and driver assistance. We reduce no-shows through proactive pre-emptive calls to drivers and members and efficiently handle broker trip inquiries, ensuring smooth scheduling and reliable service. Let us manage your dispatch complexities so you can focus on delivering exceptional transportation services.

Dispatch team wearing headsets around a desk reviewing trip requests, with an inset of a smiling dispatcher providing virtual support

Automated Billing Solutions

Simplify your billing processes with our automated billing system. Our platform handles invoicing, payment tracking and claims submission with ease, reducing errors and speeding up reimbursements. Support for multiple payers and invoicing formats ensures you get paid promptly for every trip, maintaining a healthy cash flow and financial stability.

User at a desk reviewing billing spreadsheets on dual monitors, with an inset showing invoice screens on a smartphone and tablet

Live Support and Assistance

Receive real-time assistance with our dedicated Live Support team. Whether you encounter technical issues or need operational guidance, our experts are available 24/7 to help you resolve any challenges. Our proactive support ensures your NEMT operations run smoothly without interruptions, enhancing your service reliability and client trust.

NEMT live support team wearing headsets at workstations providing real-time assistance

Claims & Auditing Services

Ensure accuracy and compliance with our Claims & Auditing services. Our platform automates claims submission and tracks reimbursements, minimizing denials and errors. Comprehensive auditing tools help you maintain regulatory compliance and optimize your financial operations, providing peace of mind and financial integrity.

Man at desk reviewing claims invoice and audit spreadsheets on dual monitors, with an inset showing hands analyzing financial charts and reports