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NEMT Platform Terms of Service

Last Updated: May 18, 2021

Terms of service constitute a legally binding agreement (the Agreement) between you and Nemt Platform ( Nemt.Cab,,,,, Family Connect, Nemt app, Nemt, we, our, and/or us ) governing your use of the Nemt Platform application(s), website, and technology platform (collectively, the Nemt Platform).


By entering into to this Agreement, you expressly acknowledge that you understand this Agreement (including the dispute resolution and arbitration provisions Section 17) and accept all of its terms. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE NEmt PLATFORM.

The Nemt Platform

The Nemt Platform provides a marketplace where persons who seek transportation to certain destinations (Riders) can be matched with persons driving to or through those destinations (Drivers). Drivers and Riders are collectively referred to herein as Users, and each User shall create a User account that enables access to the Nemt Platform. For purposes of this Agreement, the driving services provided by Drivers to Riders that are matched through the Nemt Platform shall be referred to collectively as the Services. Any decision by a User to offer or accept Services is a decision made in such User’s sole discretion. Each transportation Service provided by a Driver to a Rider shall constitute a separate agreement between such persons.

Modification to the Agreement

In the event Nemt modifies the terms and conditions of this Agreement, such modifications shall be binding on you only upon your acceptance of the modified Agreement. Nemt reserves the right to modify any information referenced in the hyperlinks from this Agreement from time to time, and such modifications shall become effective upon posting. Continued use of the Nemt Platform or Services after any such changes shall constitute your consent to such changes. Unless material changes are made to the arbitration provisions herein, you agree that modification of this Agreement does not create a renewed opportunity to opt out of arbitration (if applicable).


The Nemt Platform may only be used by individuals who can form legally binding contracts under applicable law. The Nemt Platform is not available to children (persons under the age of 18 need parents’ consent and require adult supervision to use features of Family Connect) or Users who have had their User account temporarily or permanently deactivated. By becoming a User, you represent and warrant that you are at least 18 years old and that you have the right, authority, and capacity to enter into and abide by the terms and conditions of this Agreement. You may not allow other persons to use your User account, and you agree that you are the sole authorized user of your account.


As a Rider, you agree to pay the amounts charged for your use of the Nemt Platform and Services (Charges). Charges include Fares and other applicable fees, tolls, surcharges, and taxes as set forth in your vicinity/cities/county/province/state/country, plus any tips to the Driver that you elect to pay. Nemt has the authority and reserves the right to determine and modify pricing by posting applicable pricing terms. Pricing may vary based on the type of service you request. You are responsible for reviewing the applicable rates and shall be responsible for all Charges incurred under your User account regardless of your awareness of such Charges or the amounts thereof.


There are two types of fares, variable and quoted.

  • Variable Fares

    When you add a credit card or payment method to your Nemt Platform account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.

  • Quoted Fares

    In some cases, Nemt may quote you a Fare at the time of your request. The quote is subject to change until the Ride request is confirmed. If during your ride you change your destination, make multiple stops, or attempt to abuse the Nemt Platform, we may cancel the fare quote and charge you a variable fare based on the time and distance of your ride. Nemt does not guarantee that the quoted fare price will be equal to a variable fare for the same ride. Nemt Platform does not interfere with fares quoted by your preferred cab companies.

  • Surge or hike in fares

    Nemt Platform does not believe nor supports surge pricing or hike in fates.

Fees and Other Charges

  • Service Fee

    Nemt may assess a per-ride Service Fee to support the Nemt Platform and related services provided to you by Nemt. The amount of the Service Fee may vary but shall be retained by Nemt in its entirety.

  • Cancellation Fee

    After requesting a ride you may cancel it through the app, but note that in certain cases a cancellation fee may apply. You may also be charged if you fail to show up after requesting a ride. Please check out our Help Center to learn more about Nemt’s cancellation policy , including applicable fees. Collected cancellation fees will be passed in their entirety to the Driver who had accepted your ride request.

  • Damage Fee

    If a Driver reports that you have materially damaged the Driver's vehicle, you agree to pay a Damage Fee of up to $250 depending on the extent of the damage (as determined by Nemt in its sole discretion), towards vehicle repair or cleaning. Nemt reserves the right (but is not obligated) to verify or otherwise require documentation of damages prior to processing the Damage Fee. Collected Damage Fees will be passed in their entirety to the Driver whose car was damaged.

  • Tolls

    In some instances, tolls (or return tolls) may apply to your ride. Please see our Help Center. We do not guarantee that the amount charged by Nemt will match the toll charged to the Driver, if any. The amount of collected tolls (and return tolls) will be passed in their entirety to the Driver who provided your ride. Drivers will be responsible to determine the tolls at the end of the ride and it is rider’s responsibility to confirm if tolls incurred are in correct amount before submission or completion of the ride/job/order.

  • Other Charges

    Other fee and surcharges may apply to your ride, including: actual or anticipated airport fees, state or local fees, event fees as determined by Nemt or its marketing partners, and processing fees for split payments. In addition, where required by law Nemt will collect applicable taxes. These other charges are not shared with your Driver unless expressly stated otherwise.

  • Tips

    Following a ride, you may elect to tip your Driver in cash or through the Nemt application. Any tips will be provided entirely to the applicable Driver


  • Facilitation of Charges

    All Charges are facilitated through a third-party payment processing service (e.g., Stripe, Inc., or Braintree, a division of PayPal, Inc.). Nemt may replace its third-party payment processing services without notice to you.

  • No Refunds

    All Charges are non-refundable. This no-refund policy shall apply always regardless of your decision to terminate usage of the Nemt Platform, any disruption to the Nemt Platform or Services, or any other reason whatsoever.

  • Credits and Ride Discounts

    You may receive discounts that you can apply toward payment of certain Charges upon completion of a Ride. Discounts are only valid for use on the Nemt Platform, and are not transferable or redeemable for cash except as required by law. Discounts only apply to the Fare, not the Service Fee or other charges.

  • Credit Card Authorization

    Upon addition of a new payment method or each ride request, we may seek authorization of your selected payment method to verify the payment method, ensure the ride cost will be covered, and protect against unauthorized behavior. The authorization is not a charge, however, it may reduce your available credit by the authorization amount until your bank’s next processing cycle. Should the amount of our authorization exceed the total funds on deposit in your account, you may be subject to overdraft of NSF charges by the bank issuing your debit or check card. We cannot be held responsible for these charges and are unable to assist you in recovering them from your issuing bank.


  • Commission

    In exchange for permitting you to offer your Services through the Nemt Platform and marketplace as a Driver/Partner/Company, you agree to pay Nemt (and permit Nemt Platform to retain) a fee based on each transaction in which you provide Services (the Commission). The amount of the applicable Commission will be communicated to you in a Commission schedule through the Driver/Partner/Company portal/system/process/admin panel. Nemt Platform reserves the right to change the Commission at any time in Nemt’s discretion based upon local market factors, and Nemt will provide you with notice in the event of such change. Continued use of the Nemt Platform after any such change in the Commission calculation shall constitute your consent to such change.

  • Pricing

    You expressly authorize Nemt Platform to set the prices on your behalf for all Charges that apply to the provision of Services. Nemt reserves the right to change the Fare schedule at any time in our discretion based upon local market factors, and we will provide you with notice in the event of changes to the base fare, per mile, and/or per minute amounts that would result in a change in the applicable Fares. Charges may be subject to maximum limits.

  • Fare Adjustment

    Nemt reserves the right to adjust or withhold all or a portion of Fares if it believes that (i) you have attempted to defraud or abuse Nemt or Nemt’s payment systems, (ii) to resolve a Rider complaint (e.g., you took an inefficient route or failed to properly end a particular instance of Services in the Nemt Platform application when the ride was over). Nemt’s decision to adjust or withhold the Fare in any way shall be exercised in a reasonable manner.

Nemt Platform Communications

By becoming a User, you agree to receive communications from us, including via e-mail, text message, calls, and push notifications. You agree that texts, calls or prerecorded messages may be generated by automatic telephone dialing systems. Communications from Nemt Platform, its affiliated companies and/or Drivers, may include but are not limited to: operational communications concerning your User account or use of the Nemt Platform or Services, updates concerning new and existing features on the Nemt Platform, communications concerning promotions run by us or our third- party partners, and news concerning Nemt and industry developments. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send.


Your Information

Your Information is any information you provide, publish or post to or through the Nemt Platform (including any profile information you provide) or send to other Users (including via in-application feedback, any email feature, or through any Nemt Platform-related Facebook, Twitter or other social media posting) (your Information). You consent to us using your Information to create a User account that will allow you to use the Nemt Platform and participate in the Services. Our collection and use of personal information in connection with the Nemt Platform and Services is as provided in Nemt’s Privacy Policy located here at You are solely responsible for your Information and your interactions with other members of the public, and we act only as a passive conduit for your online posting of your Information. You agree to provide and maintain accurate, current, and complete information and that we and other members of the public may rely on your Information as accurate, current, and complete. To enable Nemt Platform to use your Information, you grant to us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sub-licensable (through multiple tiers) right and license to exercise the copyright, publicity, and database rights you have in your Information, and to use, copy, perform, display and distribute such Information to prepare derivative works, or incorporate into other works, such Information, in any media now known or not currently known. Nemt does not assert any ownership over your Information; rather, as between you and Nemt, subject to the rights granted to us in this Agreement, you retain full ownership of all of your Information and any intellectual property rights or other proprietary rights associated with your Information.

You may be able to create or log-in to your Nemt Platform (, Family Connect) User account through online accounts you may have with third party social networking sites (each such account, an "SNS Account "). By connecting to Nemt through an SNS Account, you understand that Nemt may access, store, and make available any SNS Account content according to the permission settings of your SNS Account (e.g., friends, mutual friends, contacts or following/followed lists (the SNS Content)). You understand that SNS Content may be available on and through the Nemt Platform to other Users. Unless otherwise specified in this Agreement, all SNS Content, if any, shall considered to be your Information.

Promotions and Referral Programs

Nemt Platform, at its sole discretion, may make available promotions with different features to any Users or prospective Users. These promotions, unless made to you, shall have no bearing whatsoever on your Agreement or relationship with Nemt Platform. Nemt reserves the right to withhold or deduct benefits obtained through a promotion the event that Nemt determines or believes that the redemption of the promotion or receipt of the benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or this Agreement. As part of your User account, Nemt may provide you with or allow you to create a Nemt Code, a unique alphanumeric code for you to distribute to friends, family and other persons (each a Referred User) to become new Nemt Platform Rider/Driver (Referred User). Nemt Codes may only be distributed for promotional purposes and must be given away free of charge. You may not sell, trade, or barter your Nemt Code. You are prohibited from advertising Nemt Codes, including but not limited to: Google, Facebook, Twitter, Bing and Craigslist. Nemt reserves the right to deactivate or invalidate any Code at any time at our discretion.

From time to time, Nemt Platform may offer you with incentives to refer new Users to us. These incentives may come in the form of Nemt Platform discounts, and nemt may set or change the incentive types, amounts, terms, restrictions, and qualification requirements for any incentives in its sole discretion.

Restricted Activities

With respect to your use of the Nemt Platform and your participation in the Services, you agree that you will not:

  • impersonate any person or entity;
  • stalk, threaten, or otherwise harass any person, or carry any weapons;
  • violate any law, statute, rule, permit, ordinance, or regulation;
  • interfere with or disrupt the Services or the Nemt Platform or the servers or networks connected to the Nemt Platform;
  • post Information or interact on the Nemt Platform or Services in a manner which is false, inaccurate, misleading (directly or by omission or failure to update information), defamatory, libelous, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, or illegal;
  • use the Nemt Platform in any way that infringes any third party’s rights, including but not limited to: intellectual property rights, copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • post, email or otherwise transmit any malicious code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or surreptitiously intercept or expropriate any system, data, or personal information;
  • forge headers or otherwise manipulate identifiers to disguise the origin of any information transmitted through the Nemt Platform;
  • frame or mirror any part of the Nemt Platform, without our prior written authorization or use meta tags or code or other devices containing any reference to us in order to direct any person to any other web site for any purpose; or
  • modify, adapt, translate, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Nemt Platform or any software used on or for the Nemt Platform;
  • rent, lease, lend, sell, redistribute, license or sublicense the Nemt Platform or access to any portion of the Nemt Platform;
  • use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, scrape, data mine, or in any way reproduce or circumvent the navigational structure or presentation of the Nemt Platform or its contents;
  • link directly or indirectly to any other web sites;
  • transfer or sell your User account, password and/or identification to any other party
  • discriminate against or harass anyone based on race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age, or sexual orientation, or
  • cause any third party to engage in the restricted activities above.

Driver Representations, Warranties, and Agreements

By providing Services as a Driver on the Nemt Platform , you represent, warrant, and agree that:

  • You possess a valid driver’s license and are authorized and medically fit to operate a motor vehicle and have all appropriate licenses, approvals, and authority to provide transportation to Riders in all jurisdictions in which you provide Services.
  • You own, or have the legal right to operate, the vehicle you use when providing Services, and such vehicle is in good operating condition and meets the industry safety standards and all applicable statutory and state department of motor vehicle requirements for a vehicle of its kind. As well as follow and you are in accordance with the laws, rules and regulations of your associated cab company.
  • You will not engage in reckless behavior while driving, drive unsafely, operate a vehicle that is unsafe to drive, be involved in a motor vehicle accident or collision of any kind, permit an unauthorized third party to accompany you in the vehicle while providing Services, provide Services as a Driver while under the influence of alcohol or drugs, or take action that harms or threatens to harm the safety of the Nemt Platform community or third parties.
  • You will only provide Services using the vehicle that has been reported to, and approved by Nemt Platform, and for which a photograph has been provided to Nemt Platform, and you will not transport more passengers than can securely be seated in such vehicle (and no more than seven (7) passengers in any instance).
  • You will not make any misrepresentation regarding Nemt, the Nemt Platform, the Services or your status as a Driver.
  • You will not, while providing the Services, operate as a public carrier or taxi service unless you are allowed to by laws of your local government body, accept street hails unless you are allowed to by laws of your local government body, charge for rides (except as expressly provided in this Agreement), demand that a rider pay in cash rather than credit card, or use a credit card reader, such as a Square Reader, to accept payment or engage in any other activity in a manner that is inconsistent with your obligations under this Agreement.
  • You will not attempt to defraud Nemt or Riders on the Nemt Platform or in connection with your provision of Services. If we suspect that you have engaged in fraudulent activity we may withhold applicable Fares or other payments for the ride(s) in question.
  • You will make reasonable accommodation for Riders and/or for service animals, as required by law.
  • You agree that we may obtain information about you, including your criminal and driving records, and you agree to provide any further necessary authorizations to facilitate our access to such records during the term of the Agreement.
  • You have a valid policy of liability insurance (in coverage amounts consistent with all applicable legal requirements) that names or schedules you for the operation of the vehicle you use to provide Services.
  • You will pay all applicable federal, state, local taxes, and your cab company fee based on your provision of Services on any payments received by you.

Intellectual Property

All intellectual property rights in the Nemt Platform shall be owned by Nemt absolutely and in their entirety. These rights include and are not limited to database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights wherever existing in the world together with the right to apply for protection of the same. All other trademarks, logos, service marks, company or product names set forth in the Nemt Platform are the property of their respective owners. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information (Submissions) provided by you to us are non-confidential and shall become the sole property of Nemt Platform. Nemt shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you. Nemt Platform and other Nemt Products/Programs/Services (Nemt.Cab,,,,, Family Connect, Nemt app, Nemt) logos, designs, graphics, icons, scripts and service names are registered trademarks, trademarks or trade dress of Nemt Platform in the United States and/or other countries (collectively, the NemtPlatform Marks). If you provide Services as a Driver, Nemt Platform grants to you, during the term of this Agreement, and subject to your compliance with the terms and conditions of this Agreement, a limited, revocable, non-exclusive license to display and use the Nemt Platform Marks solely in connection with providing the Services through the Nemt Platform (License). The License is non-transferable and non-assignable, and you shall not grant to any third party any right, permission, license or sublicense with respect to any of the rights granted hereunder without our prior written permission, which it may withhold in its sole discretion. The Nemt Platform Marks may not be used in any manner that is likely to cause confusion. You acknowledge that Nemt Platform is the owner and licensor of the Nemt Platform Marks, including all goodwill associated therewith, and that your use of the Nemt Platform Marks will confer no additional interest in or ownership of the Nemt Platform Marks in you but rather inures to the benefit of Nemt Platform. You agree to use the Nemt Platform Marks strictly in accordance with Nemt Platform’s Trademark Usage Guidelines, as may be provided to you and revised from time to time, and to immediately cease any use that Nemt Platform determines to nonconforming or otherwise unacceptable.

You agree that you will not:

  1. create any materials that incorporate the Nemt Platform Marks or any derivatives of the Nemt Platform Marks other than as expressly approved by Nemt Platform in writing;
  2. use the Nemt Platform Marks in any way that tends to impair their validity as proprietary trademarks, service marks, trade names or trade dress, or use the Nemt Platform Marks other than in accordance with the terms, conditions and restrictions herein;
  3. take any other action that would jeopardize or impair Nemt Platform rights as owner of the Nemt Platform Marks or the legality and/or enforceability of the Nemt Platform Marks, including, without limitation, challenging or opposing Nemt Platform ownership in the Nemt Platform Marks;
  4. apply for trademark registration or renewal of trademark registration of any of the Nemt Platform Marks, any derivative of the Nemt Platform Marks, any combination of the Nemt Platform Marks and any other name, or any trademark, service mark, trade name, symbol or word which is similar to the Nemt Platform Marks;
  5. use the Nemt Platform Marks on or in connection with any product, service or activity that is in violation of any law, statute, government regulation or standard.FF

Violation of any provision of this License may result in immediate termination of the License, in Nemt Platform’s sole discretion. If you create any materials bearing the Nemt Platform Marks (in violation of this Agreement or otherwise), you agree that upon their creation Nemt Platform exclusively owns all right, title and interest in and to such materials, including without limitation any modifications to the Nemt Platform Marks or derivative works based on the Nemt Platform Marks. You further agree to assign any interest or right you may have in such materials to Nemt Platform, and to provide information and execute any documents as reasonably requested by Nemt Platform to enable Nemt Platform to formalize such assignment.

Nemt Platform respects the intellectual property of others, and expects Users to do the same. If you believe, in good faith, that any materials on the Nemt Platform or Services infringe upon your copyrights, please email us at for information on how to make a copyright complaint.


The following disclaimers are made onbehalf of Nemt Platform, our affiliates, subsidiaries, parents, successors, and assigns, and each of our respective officers, directors, employees, agents, and shareholders.

Nemt Platform does not provide transportation services, and Nemt Platform is not a transportation carrier. It is up to the Driver and Cab Companies to decide whether or not to offer a ride to a Rider contacted through the Nemt Platform, and it is up to the Rider to decide whether or not to accept a ride from any Driver contacted through the Nemt Platform. We cannot ensure that a Driver or Rider will complete an arranged transportation service. We have no control over the quality or safety of the transportation that occurs as a result of the Services. The Nemt Platform is provided on an as is basis and without any warranty or condition, express, implied or statutory. We do not guarantee and do not promise any specific results from use of the Nemt Platform and/or the Services, including the ability to provide or receive Services at any given location or time. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you.

We do not warrant that your use of the Nemt Platform or Services will be accurate, complete, reliable, current, secure, uninterrupted, always available, or error- free, or will meet your requirements, that any defects in the Nemt Platform will be corrected, or that the Nemt Platform is free of viruses or other harmful components. We disclaim liability for, and no warranty is made with respect to, connectivity and availability of the Nemt Platform or Services.

We cannot guarantee that each Rider is who he or she claims to be. Please use common sense when using the Nemt Platform and Services, including looking at the photos of the Driver or Rider you have matched with to make sure it is the same individual you see in person. Please note that there are also risks of dealing with underage persons or people acting under false pretense, and we do not accept responsibility or liability for any content, communication or other use or access of the Nemt Platform by persons under the age of 18 in violation of this Agreement. We encourage you to communicate directly with each potential Driver or Rider prior to engaging in an arranged transportation service.

Nemt Platform is not responsible for the conduct, whether online or offline, of any User of the Nemt Platform or Services. You are solely responsible for your interactions with other Users. We do not procure insurance for, nor are we responsible for, personal belongings left in the car by Drivers or Riders. By using the Nemt Platform and participating in the Services, you agree to accept such risks and agree that Nemt is not responsible for the acts or omissions of Users on the Nemt Platform or participating in the Services.

Nemt Platform expressly denies any liability arising from the unauthorized use of your User account. Should you suspect that any unauthorized party may be using your User account or you suspect any other breach of security, you agree to notify us immediately.

It is possible for others to obtain information about you that you provide, publish or post to or through the Nemt Platform (including any profile information you provide), send to other Users, or share during the Services, and to use such information to harass or harm you. We are not responsible for the use of any personal information that you disclose to other Users on the Nemt Platform or through the Services such as Family Connect. Please carefully select the type of information that you post on the Nemt Platform or through the Services or release to others. We deny all liability, regardless of the form of action, for the acts or omissions of other Users (including unauthorized users, or hackers).

Opinions, advice, statements, offers, or other information or content concerning Nemt Platform or made available through the Nemt Platform, but not directly by us, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. Under no circumstances will we be responsible for any loss or damage resulting from your reliance on information or other content posted by third parties, whether on the Nemt Platform or otherwise. We reserve the right, but we have no obligation, to monitor the materials posted on the Nemt Platform and remove any such material that in our sole opinion violates, or is alleged to violate, the law or this agreement or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of Users or others.

Location data provided by the Nemt Platform is for basic location purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate, or incomplete location data may lead to death, personal injury, property or environmental damage. Neither Nemt Platform, nor any of its content providers, guarantees the availability, accuracy, completeness, reliability, or timeliness of location data tracked or displayed by the Nemt Platform. Any of your Information, including geolocational data, you upload, provide, or post on the Nemt Platform may be accessible to Nemt Platform and certain Users of the Nemt Platform.

Nemt Platform advises you to use the Nemt Platform with a data plan with unlimited or very high data usage limits, and Nemt Platform shall not responsible or liable for any fees, costs, or overage charges associated with any data plan you use to access the Nemt Platform.

This paragraph applies to any version of the Nemt Platform that you acquire from the Apple App Store. This Agreement is entered between you and Nemt Platform. Apple, Inc. (Apple) is not a party to this Agreement and shall have no obligations with respect to the Nemt Platform. Nemt Platform, not Apple, is solely responsible for the Nemt Platform and the content thereof as set forth hereunder. However, Apple and Apple’s subsidiaries are third party beneficiaries of this Agreement. Upon your acceptance of this Agreement, Apple shall have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof. This Agreement incorporates by reference Apple’s Licensed Application End User License Agreement , for purposes of which, you are the end-user. In the event of a conflict in the terms of the Licensed Application End User License Agreement and this Agreement, the terms of this Agreement shall control.

State and Local Disclosures

Certain jurisdictions require additional disclosures to you. You can view any disclosures required by your local jurisdiction.


You will defend, indemnify, and hold Nemt Platform including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders harmless from any claims, actions, suits, losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of the Nemt Platform and participation in the Services, including: (1) your breach of this Agreement or the documents it incorporates by reference; (2) your violation of any law or the rights of a third party, including, without limitation, Drivers, Riders, Cab companies, other motorists, and pedestrians, as a result of your own interaction with such third party; (3) any allegation that any materials that you submit to us or transmit through the Nemt Platform or to us infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (4) your ownership, use or operation of a motor vehicle or passenger vehicle, including your provision of Services as a Driver, or cab companies; and/or (5) any other activities in connection with the Services. This indemnity shall be applicable without regard to the negligence of any party, including any indemnified person.

Limitation of Liability


Term and Termination

This Agreement is effective upon your creation of a User account. This Agreement may be terminated: a) by User, without cause, upon seven (7) days’ prior written notice to Nemt Platform; or b) by either Party immediately, without notice, upon the other Party’s material breach of this Agreement, including but not limited to any breach of Section 9 or breach of Section 10(a) through (i) of this Agreement. In addition, Nemt Platform may terminate this Agreement or deactivate your User account immediately in the event: (1) you no longer qualify to provide Services or to operate the approved vehicle under applicable law, rule, permit, ordinance or regulation; (2) you fall below Nemt Platform rating or cancellation threshold; (3) Nemt Platform has the good faith belief that such action is necessary to protect the safety of the Nemt Platform community or third parties, provided that in the event of a deactivation pursuant to (1)-(3) above, you will be given notice of the potential or actual deactivation and an opportunity to attempt to cure the issue to Nemt Platform’s reasonable satisfaction prior to Nemt Platform permanently terminating the Agreement. For all other breaches of this Agreement, you will be provided notice and an opportunity to cure the breach. If the breach is cured in a timely manner and to Nemt Platform’s satisfaction, this Agreement will not be permanently terminated. Sections 2, 6, 7 (with respect to the license), 11-12, 14-19, and 21 shall survive any termination or expiration of this Agreement.


  • Agreement to Binding Arbitration Between You and Nemt Platform.

    YOU AND NEmt PLATFORM MUTUALLY AGREE TO WAIVE OUR RESPECTIVE RIGHTS TO RESOLUTION OF DISPUTES IN A COURT OF LAW BY A JUDGE OR JURY AND AGREE TO RESOLVE ANY DISPUTE BY ARBITRATION, as set forth below. This agreement to arbitrate (Arbitration Agreement) is governed by the Federal Arbitration Act and survives after the Agreement terminates or your relationship with Nemt Platform ends. ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED. Except as expressly provided below, this Arbitration Agreement applies to all Claims (defined below) between you and Nemt Platform, including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders.

    Except as expressly provided below, ALL DISPUTES AND CLAIMS BETWEEN US (EACH A CLAIM AND COLLECTIVELY, CLAIMS) SHALL BE EXCLUSIVELY RESOLVED BY BINDING ARBITRATION SOLELY BETWEEN YOU AND NEmt PLATFORM. These Claims include, but are not limited to, any dispute, claim or controversy, whether based on past, present, or future events, arising out of or relating to: this Agreement and prior versions thereof (including the breach, termination, enforcement, interpretation or validity thereof), the Nemt Platform, the Services, any other goods or services made available through the Nemt Platform, your relationship with Nemt, the threatened or actual suspension, deactivation or termination of your User Account or this Agreement, payments made by you or any payments made or allegedly owed to you, any promotions or offers made by Nemt, any city, county, state or federal wage-hour law, trade secrets, unfair competition, compensation, breaks and rest periods, expense reimbursement, wrongful termination, discrimination, harassment, retaliation, fraud, defamation, emotional distress, breach of any express or implied contract or covenant, claims arising under federal or state consumer protection laws; claims arising under antitrust laws, claims arising under the Telephone Consumer Protection Act and Fair Credit Reporting Act; and claims arising under the Uniform Trade Secrets Act, Civil Rights Act of 1964, Americans With Disabilities Act, Age Discrimination in Employment Act, Older Workers Benefit Protection Act, Family Medical Leave Act, Fair Labor Standards Act, Employee Retirement Income Security Act (except for individual claims for employee benefits under any benefit plan sponsored by Nemt and covered by the Employee Retirement Income Security Act of 1974 or funded by insurance), and state statutes, if any, addressing the same or similar subject matters, and all other federal and state statutory and common law claims. All disputes concerning the arbitrability of a Claim (including disputes about the scope, applicability, enforceability, revocability or validity of the Arbitration Agreement) shall be decided by the arbitrator, except as expressly provided below.

    BY AGREEING TO ARBITRATION, YOU UNDERSTAND THAT YOU AND NEmt ARE WAIVING THE RIGHT TO SUE IN COURT OR HAVE A JURY TRIAL FOR ALL CLAIMS, EXCEPT AS EXPRESSLY OTHERWISE PROVIDED IN THIS ARBITRATION AGREEMENT. This Arbitration Agreement is intended to require arbitration of every claim or dispute that can lawfully be arbitrated, except for those claims and disputes which by the terms of this Arbitration Agreement are expressly excluded from the requirement to arbitrate.

  • Prohibition of Class Actions and Non-Individualized Relief.


    The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on any basis other than an individual basis. The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on a class, collective, or representative basis. Notwithstanding any other provision of this Agreement, the Arbitration Agreement or the AAA Rules, disputes regarding the scope, applicability, enforceability, revocability, or validity of the Class Action Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. In any case in which: (1) the dispute is filed as a class, collective, or representative action and (2) there is a final judicial determination that the Class Action Waiver is unenforceable as to any Claims, the class, collective, and/or representative action on such Claims must be litigated in a civil court of competent jurisdiction, but the Class Action Waiver shall be enforced in arbitration on an individual basis as to all other Claims to the fullest extent possible.

  • Representative PAGA Waiver.

    Notwithstanding any other provision of this Agreement or the Arbitration Agreement, to the fullest extent permitted by law: (1) you and Nemt Platform agree not to bring a representative action on behalf of others under the Private Attorneys General Act of 2004 (PAGA), California Labor Code § 2698 et seq., in any court or in arbitration, and (2) for any claim brought on a private attorney general basis, including under the California PAGA, both you and Nemt agree that any such dispute shall be resolved in arbitration on an individual basis only (i.e., to resolve whether you have personally been aggrieved or subject to any violations of law), and that such an action may not be used to resolve the claims or rights of other individuals in a single or collective proceeding (i.e., to resolve whether other individuals have been aggrieved or subject to any violations of law) (collectively, representative PAGA Waiver). Notwithstanding any other provision of this Agreement, the Arbitration Agreement or the AAA Rules, disputes regarding the scope, applicability, enforceability, revocability, or validity of this representative PAGA Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. If any provision of this representative PAGA Waiver is found to be unenforceable or unlawful for any reason: (i) the unenforceable provision shall be severed from this Agreement; (ii) severance of the unenforceable provision shall have no impact whatsoever on the Arbitration Agreement or the requirement that any remaining Claims be arbitrated on an individual basis pursuant to the Arbitration Agreement; and (iii) any such representative PAGA or other representative private attorneys general act claims must be litigated in a civil court of competent jurisdiction and not in arbitration. To the extent that there are any Claims to be litigated in a civil court of competent jurisdiction because a civil court of competent jurisdiction determines that the representative PAGA Waiver is unenforceable with respect to those Claims, the Parties agree that litigation of those Claims shall be stayed pending the outcome of any individual Claims in arbitration.

  • Rules Governing the Arbitration.

    Any arbitration conducted pursuant to this Arbitration Agreement shall be administered by the American Arbitration Association (AAA) pursuant to its Consumer Arbitration Rules that are in effect at the time the arbitration is initiated, as modified by the terms set forth in this Agreement. Copies of these rules can be obtained at the AAA’s website ( (the AAA Rules) or by calling the AAA at 1-800-778-7879. Notwithstanding the foregoing, if requested by you and if proper based on the facts and circumstances of the Claims presented, the arbitrator shall have the discretion to select a different set of AAA Rules, but in no event shall the arbitrator consolidate more than one person’s Claims, or otherwise preside over any form of representative, collective, or class proceeding.

    As part of the arbitration, both you and Nemt Platform will have the opportunity for reasonable discovery of non-privileged information that is relevant to the Claim. The arbitrator may award any individualized remedies that would be available in court. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claims. The arbitrator will provide a reasoned written statement of the arbitrator’s decision which shall explain the award given and the findings and conclusions on which the decision is based.

    The arbitrator will decide the substance of all claims in accordance with applicable law, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving different Riders, Drivers, or Cab Companies, but is bound by rulings in prior arbitrations involving the same Rider, Driver, or Cab Companies to the extent required by applicable law. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof, provided that any award may be challenged in a court of competent jurisdiction.

  • Arbitration Fees and Awards.

    The payment of filing and arbitration fees will be governed by the relevant AAA Rules subject to the following modifications:

    1. If you initiate arbitration under this Arbitration Agreement after participating in the optional Negotiation process described in subsection (k) below and are otherwise required to pay a filing fee under the relevant AAA Rules, Nemt Platform agrees that, unless your claim is for $5,000 or more, your share of the filing and arbitration fees is limited to $50, and that, after you submit proof of payment of the filing fee to Nemt Platform, Nemt will promptly reimburse you for all but $50 of the filing fee. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the claim is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by the AAA Rules.
    2. If Nemt Platform initiates arbitration under this Arbitration Agreement, Nemt Platform will pay all AAA filing and arbitration fees.
    3. With respect to any Claims brought by Nemt Platform against a Driver or Cab Companies, or for Claims brought by a Driver or Cab Companies against Nemt Platform that: (A) are based on an alleged contractual relationship between Nemt and a Driver or Cab Companies; (B) arise out of, or relate to, Nemt’s actual deactivation of a Driver’s or Cab Company’s User account or a threat by Nemt to deactivate a Driver’s or Cab Company’s User account; (C) arise out of, or relate to, Nemt’s actual termination of a Driver’s or Cab Company’s Agreement with Nemt Platform under the termination provisions of this Agreement, or a threat by Nemt to terminate a Driver’s or Company’s Agreement; or (D) arise out of, or relate to, Fares (as defined in this Agreement, including Nemt Platform’s commission on the Fares), tips, or average hourly guarantees owed by Nemt Platform to Drivers or Companies for Services, other than disputes relating to referral bonuses, other Nemt Platform promotions, or consumer-type disputes (the subset of Claims in subsections (A)-(D) shall be collectively referred to as Driver or Cab Company Claims), Nemt Platform shall pay all costs unique to arbitration (as compared to the costs of adjudicating the same claims before a court), including the regular and customary arbitration fees and expenses (to the extent not paid by Nemt Platform pursuant to the fee provisions above). However, if you are the party initiating the Driver or Cab Company Claim, you shall be responsible for contributing up to an amount equal to the filing fee that would be paid to initiate the claim in the court of general jurisdiction in the state in which you provide Services to Riders, unless a lower fee amount would be owed by you pursuant to the AAA Rules, applicable law, or subsection (e)(1) above. Any dispute as to whether a cost is unique to arbitration shall be resolved by the arbitrator.
    4. Except as provided in Federal Rule of Civil Procedure 68 or any state equivalents, each party shall pay its own attorneys’ fees and pay any costs that are not unique to the arbitration (i.e., costs that each party would incur if the claim(s) were litigated in a court such as costs to subpoena witnesses and/or documents, take depositions and purchase deposition transcripts, copy documents, etc.).
    5. At the end of any arbitration, the arbitrator may award reasonable fees and costs or any portion thereof to you if you prevail, to the extent authorized by applicable law.
    6. Although under some laws Nemt Platform may have a right to an award of attorneys' fees and non-filing fee expenses if it prevails in an arbitration.
    7. If the arbitrator issues you an award that is greater than the value of Nemt Platform’s last written settlement offer made after you participated in good faith in the optional Negotiation process described in subsection (j) below, then Nemt Platform will pay you the amount of the award or U.S. $1,000, whichever is greater.
  • Location and Manner of Arbitration.

    Unless you and Nemt Platform agree otherwise, any arbitration hearings between Nemt Platform and a Rider will take place in the county of your billing address, and any arbitration hearings between Nemt Platform and a Driver or Cab Company will take place in the county in which the Driver/Cab Company provides Services. If AAA arbitration is unavailable in your county, the arbitration hearings will take place in the nearest available location for a AAA arbitration. If your Claim is for $10,000 or less, Nemt Platform agrees that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as determined by the AAA Rules. If your Claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules.

  • Exceptions to Arbitration

    This Arbitration Agreement shall not require arbitration of the following types of claims: (1) small claims actions brought on an individual basis that are within the scope of such small claims court’s jurisdiction; (2) a representative action brought on behalf of others under PAGA or other private attorneys general acts, to the extent the representative PAGA Waiver in Section 17(c) of such action is deemed unenforceable by a court of competent jurisdiction; (3) claims for workers’ compensation, state disability insurance and unemployment insurance benefits; and (4) claims that may not be subject to arbitration as a matter of law.

    Nothing in this Arbitration Agreement prevents you from making a report to or filing a claim or charge with the Equal Employment Opportunity Commission, U.S. Department of Labor, Securities Exchange Commission, National Labor Relations Board, or Office of Federal Contract Compliance Programs, or similar local, state or federal agency, and nothing in this Arbitration Agreement shall be deemed to preclude or excuse a party from bringing an administrative claim before any agency in order to fulfill the party's obligation to exhaust administrative remedies before making a claim in arbitration, however you knowingly and voluntarily waive the right to seek or recover money damages of any type pursuant to any administrative complaint and instead may seek such relief only through arbitration under this Agreement. Nothing in this Agreement or Arbitration Agreement prevents your participation in an investigation by a government agency of any report, claim or charge otherwise covered by this Arbitration Provision.

  • Severability.

    In addition to the severability provisions in subsections (c) above, in the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable, such provision shall be severed and the remainder of the Arbitration Agreement shall be given full force and effect.

  • Driver Claims in Pending Settlement. (applicable to drivers and cab companies collectively mentioned here-on after with emphasis on driver or drivers but applies to cab companies as well)

    If you are a member of a putative class in a lawsuit against Nemt Platform involving Driver Claims and a Motion for Preliminary Approval of a Settlement has been filed with the court in that lawsuit prior to this Agreement’s effective date (a Pending Settlement Action), then this Arbitration Agreement shall not apply to your Driver Claims in that particular class action. Instead, your Driver Claims in that Pending Settlement Action shall continue to be governed by the arbitration provisions contained in the applicable Agreement that you accepted prior to this Agreement’s effective date.

  • Opting Out of Arbitration for Driver Claims That Are Not In a Pending Settlement Action.

    As a Driver, you may opt out of the requirement to arbitrate Driver Claims defined in Section 17(e)(3) (except as limited by Section 17(i) above) pursuant to the terms of this subsection. If you do not wish to be subject to this Arbitration Agreement with respect to Driver Claims, you may opt out of arbitration with respect to such Driver Claims, other than those in a Pending Settlement Action, by notifying Nemt Platform in writing of your desire to opt out of arbitration for such Driver Claims, which writing must be dated, signed and delivered by: (1) electronic mail to compliance@ NemtPlatform .com.

    In order to be effective, (A) the writing must clearly indicate your intent to opt out of this Arbitration Agreement with respect to Driver Claims that are not part of a Pending Settlement Action, (B) the writing must include the name, phone number, and email address associated with your User Account, and (C) the email or envelope containing the signed writing must be sent within 30 days of the date this Agreement is executed by you. Should you not opt out within the 30-day period, you and Nemt Platform shall be bound by the terms of this Arbitration Agreement in full (including with respect to Driver Claims that are not part of a Pending Settlement Action). As provided in paragraph 17(i) above, any opt out that you submit shall not apply to any Driver Claims that are part of a Pending Settlement Action and your Driver Claims in any such Pending Settlement Action shall continue to be governed by the arbitration provisions that are contained in the applicable Nemt Platform Terms of Use that you agreed to prior to the effective date of this Agreement.

    Cases have been filed against Nemt Platform and may be filed in the future involving Driver Claims. You should assume that there are now, and may be in the future, lawsuits against Nemt Platform alleging class, collective, and/or representative Driver Claims in which the plaintiffs seek to act on your behalf, and which, if successful, could result in some monetary recovery to you. But if you do agree to arbitration of Driver Claims with Nemt Platform under this Arbitration Agreement, you are agreeing in advance that you will bring all such claims, and seek all monetary and other relief, against Nemt Platform in an individual arbitration provision, except for the Driver Claims that are part of a Pending Settlement Action. You are also agreeing in advance that you will not participate in, or seek to recover monetary or other relief, for such claims in any court action or class, collective, and/or representative action. You have the right to consult with counsel of your choice concerning this Arbitration Agreement and you will not be subject to retaliation if you exercise your right to assert claims or opt- out of any Driver Claims under this Arbitration Agreement.

  • Optional Pre-Arbitration Negotiation Process.

    Before initiating any arbitration or proceeding, you and Nemt Platform may agree to first attempt to negotiate any dispute, claim or controversy between the parties informally for 30 days, unless this time period is mutually extended by you and Nemt Platform . A party who intends to seek negotiation under this subsection must first send to the other a written notice of the dispute (Notice). The Notice must (1) describe the nature and basis of the claim or dispute; and (2) set forth the specific relief sought. All offers, promises, conduct and statements, whether oral or written, made in the course of the negotiation by any of the parties, their agents, employees, and attorneys are confidential, privileged and inadmissible for any purpose, including as evidence of liability or for impeachment, in arbitration or other proceeding involving the parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the negotiation.


You agree not to use any technical, financial, strategic and other proprietary and confidential information relating to Nemt Platform business, operations and properties, including User information (Confidential Information) disclosed to you by Nemt Platform for your own use or for any purpose other than as contemplated herein. You shall not disclose or permit disclosure of any Confidential Information to third parties. You agree to take all reasonable measures to protect the secrecy of and avoid disclosure or use of Confidential Information of Nemt Platform in order to prevent it from falling into the public domain. Notwithstanding the above, you shall not have liability to Nemt Platform with regard to any Confidential Information which you can prove: was in the public domain at the time it was disclosed by Nemt Platform or has entered the public domain through no fault of yours; was known to you, without restriction, at the time of disclosure, as demonstrated by files in existence at the time of disclosure; is disclosed with the prior written approval of Nemt Platform ; becomes known to you, without restriction, from a source other than Nemt Platform without breach of this Agreement by you and otherwise not in violation of Nemt Platform ’s rights; or is disclosed pursuant to the order or requirement of a court, administrative agency, or other governmental body; provided, however, that You shall provide prompt notice of such court order or requirement to Nemt Platform to enable Nemt Platform to seek a protective order or otherwise prevent or restrict such disclosure.

Relationship with Nemt Platform

As a Driver or a Cab Company on the Nemt Platform, you acknowledge and agree that you and Nemt Platform are in a direct business relationship, and the relationship between the parties under this Agreement is solely that of independent contracting parties. You and Nemt Platform expressly agree that (1) this is not an employment agreement and does not create an employment relationship between you and Nemt Platform ; and (2) no joint venture, franchisor-franchisee, partnership, or agency relationship is intended or created by this Agreement. You have no authority to bind Nemt Platform , and you undertake not to hold yourself out as an employee, agent or authorized representative of Nemt Platform .

Nemt Platform does not, and shall not be deemed to, direct or control you generally or in your performance under this Agreement specifically, including in connection with your provision of Services, your acts or omissions, or your operation and maintenance of your business or vehicle(s). You retain the sole right to determine when, where, and for how long you will utilize the Nemt Platform . You retain the option to accept or to decline or ignore a Rider’s request for Services via the Nemt Platfor m, or to cancel an accepted request for Services via the Nemt Platfor m, subject to Nemt Platform ’s then-current cancellation policies. With the exception of any signage required by law or permit/license rules or requirements, Nemt Platform shall have no right to require you to: (a) display Nemt Platform ’s names, logos or colors on your vehicle(s); or (b) wear a uniform or any other clothing displaying Nemt Platform ’s names, logos or colors. You acknowledge and agree that you have complete discretion to provide Services or otherwise engage in other business or employment activities.

Other Services

In addition to connecting Riders with Drivers or Cab Companies, the Nemt Platform may enable Users to provide or receive goods or services from other third parties. For example, Users may be able to use the Nemt Platform to order a delivery of goods, purchase a digital item, or when travelling within or outside of the United States, to connect with local transportation platforms and request rides from local drivers or Cab Companies (collectively, the Other Services). You understand and that the Other Services are subject to the terms and pricing of the third-party provider. If you choose to purchase Other Services through the Nemt Platform , you authorize Nemt Platform to charge your payment method on file according to the pricing terms set by the third-party provider. You agree that Nemt Platform is not responsible and may not be held liable for the Other Services or the actions or omissions of the third- party provider. Such Other Services may not be investigated, monitored or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Other Services accessed through the Nemt Platform .


Except as provided in Section 17, this Agreement shall be governed by the laws of the State of California without regard to choose of law principles. This choice of law provision is only intended to specify the use of California law to interpret this Agreement and is not intended to create any other substantive right to non-Californians to assert claims under California law whether by statute, common law, or otherwise. If any provision of this Agreement is or becomes invalid or non-binding, the parties shall remain bound by all other provisions hereof. In that event, the parties shall replace the invalid or non- binding provision with provisions that are valid and binding and that have, to the greatest extent possible, a similar effect as the invalid or non-binding provision, given the contents and purpose of this Agreement. You agree that this Agreement and all incorporated agreements may be automatically assigned by Nemt Platform , in our sole discretion by providing notice to you. Any notices to you shall be provided to you through the Nemt Platform or given to you via the email address or physical you provide to Nemt Platform during the registration process. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. A party’s failure to act with respect to a breach by the other party does not constitute a waiver of the party’s right to act with respect to subsequent or similar breaches. This Agreement sets forth the entire understanding and agreement between you and Nemt Platform with respect to the subject matter hereof and supersedes all previous understandings and agreements between the parties, whether oral or written.

If you have any questions regarding the Nemt Platform or Services, please contact our Customer Support Team through our Help Center .